Please contact us by email to cancel. Have your booking number and name under the subject of the email. We will then use this information to cancel the reservation. Please be aware that cancellation policies are specific to your activity.
Please note that we do not process any type of refund by phone, these are only processed via email at firstname.lastname@example.org in which you have to write the reason for the refund and reservation number.
We will review the case and send you an answer directly by mail, refund cases are reviewed daily but the answer may take some time depending on each case, during weekends there may be an extra waiting time.
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