Issues when paying?
If you have trouble making a booking or during the checkout process, please try:
→ using another browser (Mozilla, Google Chrome...) - Internet Edge causes sometimes problems
→ using a private tab (incognito in Chrome + private in Safari)
→ clearing the cache (Ctrl+F5 while on a laptop/desktop)
Further troubles occurring during the checkout process can relate to your card or bank. Possibilities can include:
→ the card has insufficient funds
→ the card threshold has been reached
→ the card is blocked by the bank in Europe and cannot be used on a French website
→ it is a special card (company card / prepaid)
→ the bank has a technical issue
Please try in those cases with another card and/or contact your bank to unblock the transaction or try Paypal.
Contact us, if you are still having issues when paying.
Send us an email to firstname.lastname@example.org
Call us: Monday to Saturday from 9:30 a.m. to 5:30 p.m.