My activity got cancelled. How do I get my money back? Chiara November 20, 2020 10:28 Updated Contact us by email or phone and we will take care of it immediately. Make sure you provide the booking number when you contact us. Related articles How can I cancel my reservation? What’s your cancellation policy? Up to date information about the Covid-19 situation I’ve made a booking request. When will I hear back? What happens in case of bad weather? Comments 0 comments Article is closed for comments.