When will my account be charged?

When will my account be charged?

When indicating your payment details during the booking request process, you’re providing us with a pre-payment authorization.

This means that your bank takes a capture of the amount that the activity costs. Only once the booking request is confirmed, is the amount released by your bank to us.

Why do I need to enter my credit card details when sending a booking request?

Most of our 2000 partnering providers/instructors around the world operate small businesses. They can organize their activities only for a limited number of participants every day.

In order to plan slots, organize activity details, instructors and equipment as well as to avoid no-shows and secure our partners’ businesses, we ask you to provide us with a pre-payment authorization.

This means that your bank takes a capture of the amount that the activity costs. Only once the booking request is confirmed, is the amount released by your bank to us. Imagine this process as if your bank is a hand. When you make your booking request the money is captured and held by this hand. Only when the booking is confirmed will the hand pass the money on to us/the provider. If the booking doesn’t get confirmed then the hand puts the money automatically back into your account.

If you are paying via Paypal, you’re immediately debited but also automatically reimbursed in case your booking isn’t confirmed or is canceled.