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FAQ

COVID-19

  • Conditions

Booking process

  • How can I make a booking request?
  • Should I book in advance?
  • Do I need to indicate my payment details when making a booking request?
  • Is my booking confirmed?

Payment

  • How can I pay?
  • Can I pay on the spot?
  • In which currency can I pay?
  • The payment option doesn’t work. Help!
  • Why do I need to enter my credit card details when doing the booking request?
  • When will my account be charged?
See all 7 articles

Existing booking

  • I’ve made a booking request. When will I hear back?
  • I booked an activity for the same day, now what?
  • I haven't received a confirmation email!
  • The reschedule link in the email doesn’t work, now what should I do?
  • How do I know if my booking request has been confirmed?
  • Do I need to contact the instructor?
See all 9 articles

Gift Voucher / Gift Card

  • What types of vouchers do you have?
  • How can I buy a voucher?
  • How long is a voucher valid for?
  • How do I get the voucher or gift card ?
  • Can I buy a voucher and choose the activity later?
  • Can I buy a voucher and choose the date later?
See all 10 articles

Cancellation

  • How can I cancel my reservation?
  • What’s your cancellation policy?
  • My activity got cancelled. How do I get my money back?

On the day of the activity

  • What happens in case of bad weather?
  • How can I contact the instructor?
  • Where’s the meeting point?
  • What should I wear?
  • Should I be there in advance?
  • Do I need to print the confirmation ?
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