FAQ
Update on Covid-19
Booking process
Payment
- How can I pay?
- Can I pay on the spot?
- In which currency can I pay?
- The payment option doesn’t work. Help!
- Why do I need to enter my credit card details when doing the booking request?
- When will my account be charged?
Existing booking
- I’ve made a booking request. When will I hear back?
- I booked an activity for the same day, now what?
- I haven't received a confirmation email!
- The reschedule link in the email doesn’t work, now what should I do?
- How do I know if my booking request has been confirmed?
- Do I contact the instructor?
Gift Voucher / Gift Card
- What types of vouchers do you have?
- How can I buy a voucher?
- How long is a voucher valid for?
- How do I get the voucher or gift card ?
- Can I buy a voucher and choose the activity later?
- Can I buy a voucher and choose the date later?